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Know Thy Customer

Velvet Chainsaw

Focus by Jared Cherup I’ve been a big fan of Customer Centricity , a book written by Wharton’s Peter Fader for quite some time. Fader advocates that “in the world of customer centricity, there are good customers … and then there is pretty much everybody else.”

B2B 221
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More Marketing Isn’t the Answer

Velvet Chainsaw

Organizations with marketing spend of 20 to 25 percent usually have a 132-page final program. Leadership often thinks the answer to their attendance problems is to earmark even more spend for attendance marketing. They also spend a lot on list buys and ad placements.

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Back to School for Trade Show Organizers: Build In More Ways to Learn and Connect

Velvet Chainsaw

To organizers, we believe that CEUs are the Fool’s Gold of Attendance Marketing. We estimate the value to be somewhere between $5 and $30 per hour. To most CEUs are the cherry on top of the main value proposition. Stay tuned. We’ll be digging more into the other CEIR reports for actionable insights.

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2022 Conference Registration Pacing

Velvet Chainsaw

Before March of 2020, pacing data was a useful tool for predicting final attendance and revenue. As we come out of the pandemic, we need a different playbook to drive attendance and earlier commitment. If you were pacing behind, you could make midcourse corrections.

2022 397
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Top Trends for Your Event’s Social Influencer Campaign

Velvet Chainsaw

The great resignation, coupled by increases in unsubscribes, have made it more difficult than ever to reach the inbox of potential attendees and conference participants. The events community can learn a lot from the B2C social landscape as we navigate the ins and outs of best practices and trends for moving fence-sitters to paying registrants.

B2C 370
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CVBs and DMOs: A Hidden Resource for Meeting and Event Professionals

Eventsforce

Offering attendance marketing tools on the DMO and CVB website, like toolkits for venue searching and booking, to make sure planners have resources to help their event thrive. Referrals to members and businesses for transportation, local gifts, etc.

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4 Ways to Leverage Customer Advocacy at Events

Event Farm

Why do people attend marketing events? Make sure your process of checking guests in at the event makes it easy for your sales reps to know when specific advocates, customers, or prospects arrive. This will allow the right member of your team to greet them and make sure the appropriate introductions happen. Make the right introductions.

B2B 140